Rental terms and conditions, private persons
Applies to bookings made after 01.01.2024.
These provisions together with your booking apply as a binding contract for stays in our rental units.
Consumer purchases are regulated in, among other things, the Consumer Purchases Act, the Right of Cancellation Act, the Marketing Act, the Personal Data Act, the E-commerce Act and the Credit Purchases Act. If you want more information about your rights and obligations when purchasing, these laws can be looked up at lovdata.no.
Where these terms and conditions of sale require writing, this is fulfilled using e-mail, letter
or the like.
Sjusjøen Hytteutleie uses a payment solution provided by NETS for payment. When booking a stay through www.sjusjoen.no, payment is made directly on the page. When booking a stay via e-mail or telephone, the tenant will be sent a payment link together with the confirmation, or an invoice can be sent.
*When booking more than 31 days before arrival, the total amount can either be paid in full, or with partial payment immediately after booking.
*In the case of partial payment, a minimum of 10% of the total rental amount will be required at the time of booking.
*The remaining amount must be paid no later than 30 days before the arrival date.
*When booking 30 days or less before arrival, the total amount must be paid in full when booking.
An invoice fee of NOK 80 is added for sending an invoice.
The tenant must have paid the total rental amount to be given a key.
CANCELLATION OF WHOLE OR PARTS OF THE ORDER
*If canceled earlier than 31 days before arrival, 10% of the total rental amount will accrue to Sjusjøen Hytteutleie.
*If canceled less than 30 days before arrival, 100% of the total rental amount will accrue to Sjusjøen Hytteutleie.
Unpaid rent must then be paid by the tenant after cancellation.
CHANGE OF CONFIRMED BOOKING
Change means shortening the booked stay or changing the type of accommodation unit. Changes do not include moving the booking to other dates than originally booked, only shortening the same period.
In the event of an extension of the booked stay, this depends on available capacity and must be done on request.
*Changes to the date or unit of the stay must be made no later than 16 days before arrival, regardless of the time of booking, for the change to be carried out and/or to fulfill requirements for a refund.
*Changes 15-0 days before arrival will not meet the requirement for a refund.In all cases, an administration fee of NOK 200 is added.
In the event of an earlier check-out, amounts for outstanding nights will not be refunded.
All cancellations and changes must be made in writing.
The tenant is himself responsible for his own, relevant insurance premiums that apply to travel and booking /tenancy. For example, travel and leisure insurance as well as liability insurance. The tentant is also responsible for informing his travel companions about this.
Tenant must be at least 18 years old. This also applies if a stay is booked on behalf of others, so that the tenant is not the same as the person arriving. Should it turn out that the tenant/arrival is not at least 18 years old, the key will not be delivered, and the rental amount will not be refunded.
The tenant will receive an e -mail with confirmation and payment information when the order has been completed, provided that Sjusjøen Hytteutleie has been given a correct and valid e-mail address. It is also encouraged to check junk mail if the e-mail does not arrive within the expected time.
The tenant must check the confirmation received from Sjusjøen Hytteutleie so that it is in accordance with the order made. Make sure that the arrival and departure dates, number of people and type of accommodation match the order, and that any additional services such as bed linen, highchair, cot, access to an electric car charger and hot tub are correctly included in the confirmation.
With a confirmed stay, the tenant accepts the rental terms.
Sjusjøen Hytteutleie is obliged to ensure that the tenant’s information is not misused, resold to third parties, or distributed in other ways without consent.
In connection with the booking, it is agreed that Sjusjøen Hytteutleie can send relevant information to the given e -mail address.
The agreed prices are binding for both parties, whether the agreement is made orally or in writing.
Sjusjøen Hytteutleie reserves the right to any typographical errors online and printed material.
Sjusjøen Hytteutleie reserves the right to make changes to the price because of significantly increased costs when purchasing goods and services, increased taxes or other circumstances beyond Sjusjøen Hytteutleie’s control.
CHECK-IN AND CHECK-OUT
Key delivery and return to all units takes place in or outside Sjusjøen Hytteutleie’s reception building with address: Sjusjøvegen 1595, 2612 Sjusjøen. Note that the is passing trough a toll to get to cabins and apartments located in the Rømåsen area in the period 1 November to 1 May, as well as Storåsen with a year-round toll. The toll tax is paid in full by the tenant. All barriers are managed by Youpark and payment information can be found at www.youpark.no. Sjusjøen Hytteutleie is not responsible for any fees resulting from passing the toll without payment.
Upon arrival outside opening hours, keys are left in a key box. There are driving directions to the cabin/apartment in an envelope in the mailbox under the key boxes. In case of late arrival, Sjusjøen Hytteutleie must be notified by 12:00AM day of arrival.
Check in at the earliest 16:00PM and check out no later than 11:00AM.
On departure, the tenant must clean up after himself. This means that the tenant cleans spills on soiled surfaces, washes dishes and removes rubbish and empty goods from the housing unit, as well as the outdoor area connected to the housing unit. Rubbish is thrown into exposed residual waste containers or recycling point with the address Benstigen. Any rented bed linen must be removed and placed next to the bed on departure. Should inspection personnel not approve the clearance, a fee will be charged. Remember to close all doors and windows and pull out the plug on small electrical items.
SNOW PLOWING AND SNOW PLOWING IN THE WINTER SEASON
In the winter season, Sjusjøen Hytteutleie is responsible for ordering snow plowing and shoveling at the entrance. On arrival on days with a lot of snowfall/wind, it must still be assumed that the tenant, due to snow hawks must shovel their way to the entrance. On stormy days, there may also be a wait for plowing of the courtyard even if Sjusjøen Hytteutleie has ordered plowing until arrival. The reason is that the plowing crew during storms must prioritize plowing public roads to ensure access for emergency vehicles. During the stay itself, the tenant is responsible for shoveling snow from the entrance area, and/or where the plow does not come around the rented cabin/apartment. Snow-free terraces/verandas are not standard in the winter season. If this is desired, it must be ordered by the tenant at an additional cost for carrying out the work.
The tenant is himself responsible for having the vehicle prepared for the driving conditions that may be present during the stay .
Sjusjøen Hytteutleie AS disclaims responsibility for mistakes made by the tenant and the tenant’s entourage if they have not followed our conditions.
PRIVATELY OWNED CABINS AND APARTMENTS
Sjusjøen Hytteutleie AS is the sub-lessor of privately owned cabins and apartments and point of contact for the tenant from the first inquiry until departure.
Privately owned cabins and apartments cannot be expected to have standardized fixtures and equipment. If the tenant needs non-typical equipment during their stay, they are asked to bring this themselves. Also including kitchen equipment. The tenant is obliged to treat other people’s property with consideration.
If the housing unit is to have special facilities, location, or the tenant has special requirements for the housing unit, and this is not clearly stated in the description of the housing unit and Sjusjøen Hytteutleie’s confirmation, the tenant MUST contact Sjusjøen Hytteutleie AS directly. It is the tenant’s responsibility to make sure that the housing unit has the qualities the tenant wants before the order is made. If the order has been completed, this type of deviation will not
be grounds for cancellation.
Sjusjøen Hytteutleie AS is not responsible for lost items.
Some cabins have a hot tub as an extra offer for tenants. There is an additional charge for renting a hot tub. Sjusjøen Hytteutleie is responsible for preparing and cleaning the hot tub in advance. The tenant is responsible for treating the hot tub according to instructions given by Sjusjøen Hytteutleie during the stay. If the hot tub is rented by two tenants who travel and arrive on the same day, the person arriving must understand that the hot tub needs 24 hours to warm up after cleaning before use.
TENANT’S RESPONSIBILITY FOR ACCOMMODATION AND OTHER TERMS
The tenant is obliged to treat the rental unit, fixtures, and equipment in connection with the unit in such a way that no damage and unnecessary wear and tear occurs. The tenant is financially responsible for any damage and destruction caused by the tenant and the tenant’s travel companions during the stay.
Noise in the rental unit that is a nuisance to neighbors will be prosecuted. If the prosecution is not upheld, immediate eviction can be carried out. In such a situation, the rental amount will not be refunded. It must be quiet no later than 11:00PM.
Tenants may unexpectedly be exposed to noise from construction projects, traffic or the like. Sjusjøen Hytteutleie cannot be held responsible for noise of this nature.
NUMBER OF PERSONS
The rental unit must only be occupied by the contracted number of people. This number also includes children.
Pets can only be brought on the units where this is permitted, and payment for this has been agreed. Sjusjøen Hytteutleie cannot guarantee that pets have not previously stayed in the unit and does not assume responsibility for the tenant’s allergic reactions as a result of domestic animals being in the unit.
EQUIPMENT FOR HIRE
Duvets and pillows are available in the rental units. Bedding and towels can be brought or rented from Sjusjøen Hytteutleie. Please note that the rented sheets are suitable for a single bed, and some beds will need extra sheets.
Travel cots for children can be rented from Sjusjøen Hytteutleie. Pillow and bed linen for the cot must be brought by the tenant.
All orders must be received by Sjusjøen Hytteutleie no later than 1 week before arrival.
Damage caused by the tenant to the unit and its movable property must be compensated by the tenant. The tenant is obliged to inform Sjusjøen Hytteutleie of the damage as soon as possible, or at the latest at 10:00 the following opening day.
Self-inflicted triggering of a fire alarm where the fire alarm is directly connected to the alarm company and/or fire service which leads to an emergency call will be required to be replaced before departure. The fee for unnecessary calls is NOK 5,000 set by the fire service.
Smoking is prohibited in all cabins and apartments. If this is not complied with, the tenant will be invoiced for the costs involved in removing the smell, a minimum of NOK2500.
FIRE AND ELECTRICITY
Fireplaces must be used with care. Lighting must be done with clean wood and/or fire briquettes. Paper in all forms must not be used. The tenant must familiarize himself with the indoor fireplace before lighting it. See the cabin/apartment’s information folder for further information on the fireplace if this is available. Ashes from fireplaces must be treated so that they do not cause damage to buildings or nature.
Some cabins have outdoor fireplaces, either in the form of a portable grill, a fixed grill, or a fire pan. Firewood for outdoor use must be covered at the tenant’s expense and can be purchased from Sjusjøen Hytteutleie.
All types of fires in accessible facilities must be supervised by the tenant. It is not permitted to light fires in the area connected to the cabin/apartment. When lighting fires in open fields, the caution rule applies. Fire bans must be respected.
Normal consumption of electricity, wood for indoor heating and water are included in the price.
If consumption exceeds what is considered normal for the cabin’s size, number of people living and season, an additional fee will be added.
Sjusjøen Hytteutleie encourages to keep consumption to a sober level.
Heat sources of electricity and fire must not be covered during use! The tenant becomes liable for compensation to the owner if a covered heat source or other reckless treatment of heat sources causes damage.
ELECTRIC CAR/HYBRID CAR
Some units have their own charging point for charging electric cars/hybrid cars. Access to a charging point during your stay can be purchased through Sjusjøen Hytteutleie.
Charging an electric car/hybrid car is only permitted if the cabin/apartment is equipped with a charging station/ charging box. When renting acabin/apartmentwithout a charging station/ charging box, electric car/hybrid charging at a public charging station must be used.
Contact Sjusjøen Hytteutleie’ s reception for information about the nearest charging point.
The tenant becomes liable for compensation to the owner if an unsuitable charging point is used and causes damage.
TV AND INTERNET
Internet is an additional service offered by the owner of the cabin/apartment. Several of the cabins/apartments in Sjusjøen Hytteutleie’s portfolio do not have access to the internet.
Sjusjøen Hytteutleie has simple mobile routers (4G) which can be rented for an additional price.
For the internet, Sjusjøen Hytteutleie is not responsible for the loss of signals, data volume, speed, overloaded antenna, cable problems or other problems with coverage.
For TV, Sjusjøen Hytteutleie is not responsible for loss of signals or unsatisfactory channel package.
Please note that the channel packages for TV in cabins/apartments in Sjusjøen Hytteutleie’s portfolio vary. In some cabins/apartments, a separate subscription for TV and streaming can be used.
Any complaints during the stay must be made to Sjusjøen Hytteutleie on the spot. Get in touch immediately, or at the latest at 10:00 the day after arrival, so that the deficiency/fault can be rectified immediately and with the least possible inconvenience for the tenant. The tenant nevertheless undertakes to give Sjusjøen Hytteutleie reasonable time to correct any errors and deficiencies if the error/deficiency indicates this. Errors that are first reported upon departure or later will not be financially compensated.
During weekends and public holidays, it cannot be expected that the error/deficiency will be rectified before the next working day if professional personnel or purchasing from a dealer is required. This does not include critical damage that must be repaired immediately.
FORCE MAJEURE, AND/OR EXTRAORDINARY EVENTS AND CIRCUMSTANCES, AND UNSATISFACTORY WEATHER CONDITIONS
Sjusjøen Hytteutleie cannot be held responsible for unsatisfactory weather conditions, closed facilities or other circumstances beyond Sjusjøen Hytteutleie’s control. Reservations are made for incorrect pricing, descriptions of services and technical problems that may arise. This also includes power outages, closed roads and reduced accessibility to the cabin because of the weather.
Based on events beyond Sjusjøen Hytteutleie’s control, Sjusjøen Hytteutleie has the right to move the tenant to an equivalent, or better, residence if possible. Where possible, the tenant must be informed in advance of such changes. Such changes do not give the tenant the right to withhold payment for the stay. This includes conditions that make the booked cabin/apartment uninhabitable for the tenant and the tenant’s entourage at Sjusjøen Hytteutleie’s discretion, default on the part of the owner, or other unforeseen events beyond Sjusjøen Hytteutleie’s control.
If Sjusjøen Hytteutleie is prevented or significantly prevented from fulfilling obligations under the agreement due to force majeure events and/or other extraordinary events or circumstances, Sjusjøen Hytteutleie has the right to cancel the agreement, and is not responsible for failure to fulfill the agreement. This applies to events and circumstances – including, but not limited to war, natural disasters, pollution disasters, drought, other extraordinary weather conditions, epidemics, pandemics, quarantine measures, closed borders and/or geographical areas, food shortages and/or rationing, traffic conditions, interruptions in currency trading, strike or lockout. Sjusjøen Hytteutleie’s right to cancel applies regardless of whether the force majeure events and/or the other extraordinary events or circumstances were foreseeable at the time the booking was made. If force majeure events and/or extraordinary events or circumstances occur, Sjusjøen Hytteutleie has the right to retain all amounts that the tenant has paid to Sjusjøen Hytteutleie.
The tenant is important to Sjusjøen Hytteutleie and the responsibility for the security of personal data is taken very seriously.
Sjusjøen Hytteutleie undertakes to protect personal data and practice transparency about the information that is collected and what it is used for.
What information is processed and how it is used:
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If information is filled in on registration forms, Sjusjøen Hytteutleie will also process these. This information is used to administer the services. E-mail address can be used to send advertising if consent is given, or it is otherwise permitted under Norwegian law.
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Questions or comments
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